To manage the Data Warehouse, Client Portal and CRM Systems; liaising with the business to identify priorities, define requirements and work with CCLA’s external vendors to deliver change.
Main responsibilities
- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
- Define the vision for the Client Portal, CRM System and Data Warehouse (once implemented)
- Create a road map for the Client Portal, CRM System and Data Warehouse (once implemented)
- Managing the product backlog and prioritizing them based on changing requirements
- Overseeing all stages of product creation including design and development
- Developing user stories
- Monitoring and evaluating product progress at each stage of the process
- Liaising with the product team and end-users to deliver updates
- Work with CCLA’s vendors to implement the product backlog
- Manage the costs of development
- Ad-hoc duties, as required
Experience and skills required
- Demonstrable experience in a systems implementation role with responsibility for client facing systems and/or internal CRM systems
- Minimum of 5 years’ experience in Product Owner role at a London based Asset Management company
- Excellent relationship and people management skills
- Able to present effectively orally and in writing to senior colleagues and stakeholders both across the business and at third party service providers
Personal attributes
- Collegiate, co-operative, constructive, e.g., a good fit with CCLA’s culture
- Highly adaptable with a pro-active approach and the ability to help the business exercise good judgment and make good decisions
- Actively looks for opportunities to improve processes and scalability
- Resilience, determination, integrity
- Ability both to see the bigger picture whilst attending to the detail
- Possess excellent organisational skills; strong attention to detail; ability and flexibility to handle new tasks and shifting deadlines; and effective multi-tasking abilities